Posts by Frankie Saucier

Episode 17 – 3 Team Structures for a Social Customer Care Team with Al Hopper

A free form Friday episode. On Friday we go free style and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Soldier, shut up and…

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Episode 16 – Trolls: How to Respond

A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy visit www.MorningBrookeDigital.com “I just use my haters as motivators.” – www.curiano.com Book of…

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Episode 15 – 10 Steps to Excellent Social Media Customer Care by Headway Capital

A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Make every…

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Episode 14 – Whatsapp as the New Frontier for Social Customer Service

Whatsapp as the New Frontier for Social Customer Service A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack. Get on the Inside to stay on the top side. Head to SociallySupportive.com and join today for the latest tips, tricks and technology in social customer care. MorningBrooke Digital. Visit www.MorningBrookeDigital.com for…

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Episode 13 – Reports: The What, The Why, and The Impact

A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Be Bold. Be Brief. Be Gone.” – The Great Unknown.…

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