How Will Instagram's Contact Button Impact Brands?

Who’s been watching the new Instagram “Contact” Button? I have! Brands certainly don’t appear to have run straight toward these little gems just yet, and that’s why it’s a perfect time to talk about what they are, what they do, and whether you need one. Let’s back up to discuss Instagram. Instagram is primarily a…

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Why Provide Social Customer Care?

Businesses today more than ever are all about running as lean as possible. The digital space makes it easy for competition to pop up everywhere, and may times that means a race to be the lowest-priced option if all else is equal. So, it makes sense that leaders want to be sure something is necessary…

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Customer Support on Blab? Yes.

Ok, your first question might be “What is Blab?” Let me help. Blab (blab.im) is a new platform that lets anyone have their own show. Yes. You can live broadcast your own show on television. You can have up to 4 people on air in separate compartments on screen, have live audience participation, record the whole…

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