Episode 195 – Clarabridge C3 Washington DC Post Game

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 Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you!

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A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best events, books, articles, videos etc. and share the highlights with you!

“What people think and feel has a deep impact on what they do.” – Sid Banerjee, Founder, CSO, Clarabridge

The Effortless Experience: Conquering the New Battleground for Customer Loyalty – Rick DeLisi and Matthew Dixon

Clarabridge C3 Washington DC Post Game

  • Who is Clarabridge?
    • Well-known in the US for providing sentiment and text analytics software as service (SAAS) that derives structured and unstructred data from calls (speech to text, emails, chats, surveys, and public data like social media and review sites.
    • Owners of CX Social (formerly Engagor)
      • Social customer engagement platform
      • Well-known internationally
      • Has seriously trick social customer support features
      • And I’m seriously picky
  • Details 
    • C3 held May 7-9, 2018 at the Gaylord National Harbor in Washington DC
    • 4 Tracks
      • General Sessions
      • Executive Track
      • Product Track
      • Business Track
      • Social Track
      • Advanced Sessions
  • Venue
    • Giant wall of glass creating indoor courtyard with view of the Potomac  River
    • Ferris wheel (nope, didn’t do it)
    • Water taxi (nope, no time)
    • Conference room on the water (yep, awesome)
    • Rooftop lounge with breathtaking sunset views (yep, did that)
    • Karaoke lounge right across the street (of course I did!)
  • Schedule Highlights
    • Monday 5/07/2018 Advanced Sessions
      • Taking CX to the Next Level
        • Professional Services
        • Strategic Consulting
      • Deriving New Insights from your Data
        • Product Management
      • Reception: Bobby McKey’s Dueling Piano Bar
        • Got everyone in a festive mood
        • Had a great seat near the back to see everything
        • Quite different from C3 London at the Madison Rooftop overlooking St. Paul’s Cathedral
    • Tuesday 5/08/2018
      • Opening Keynote
        • Mark Bishoff, CEO, Clarabridge
          • Effort is a strong leading indicator of customer loyalty
          • Surveys are just not enough
        • Sid Banerjee, EV Chairman, Founder, CSO, Clarabridge
          • What people think and feel has a deep impact on what they do.
        • Fabrice Martin, CPO, Clarabridge
          • Demonstrated how the Clarabridge tool could tap into data to recommend the best attraction to visit in Washington D.C. if you only had time for one.
          • In London he found the most popular cocktails in London and where to find them at local restaurants.
      • Product Road Map
        • I’m pleased
        • I can’t tell you yet what was in it
        • Refer to yesterday’s episode to see the types of features I like
      • Automation
        • Dimitri Callens,Director of Product Management, Clarabridge
        • Can’t tell you yet
        • Hope to get him on the show
      • Reception: Pose Rooftop Lounge
        • Fantastic sunset
        • 80’s band
    • Wednesday 5/09/2019
      • Final Day
      • C3 Awards
      • Closing

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  • Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell!
  • GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle.
  • CraftBeerClub.comGood People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order.
  • OneTravel: Search and compare flights from over 450 airlines.

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About the author, Frankie Saucier

Frankie Saucier created the Socially Supportive podcast because believes that in order to advance digital and social customer care, leaders must come together in a community where colleagues can collaborate on the latest strategies and discuss the best technology. The Socially Supportive podcast creates a space for that community to thrive. She is also the Founder and CEO of Socially Supportive, a digital consultancy that helps brands communicate effectively with customers online. Frankie is a member of several consortiums, including the Social Care Leaders Group, an international group of leaders in the digital and social care space. She has over 20 years' experience in customer experience, including 7 years creating and running the digital customer support team at the 3rd largest cable company in the U.S. She also holds a bachelors in Mass Communications.

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