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A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you!
Brought to you by:
- The Social Pack: Get on the inside to stay on the topside. Join today!
- MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com
“It is the mark of a truly intelligent person to be moved by statistics.” – George Bernard Shaw
Book of the Day: High-tech, High-touch Customer Service – Micah Solomon
Social Care Stats and Trends
Informed by “Social Media Customer Service Stats and Trends You Need to Know” from the September 6, 2017 Provide Support blog by Mary Schulzhenko
- Includes A Whole Bunch of Great Stats! Use them for:
- Requests for Funding
- Future Planning
- Includes A Best Practices Checklist! Use it to:
- Ensure you’re covering all your bases
- Inform your agents
- Build upon