Episode 20 – Social Care Stats and Trends by Provide Support

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A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you!

Brought to you by:

  • The Social Pack: Get on the inside to stay on the topside. Join today!
  • MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com

“It is the mark of a truly intelligent person to be moved by statistics.” – George Bernard Shaw

Book of the Day: High-tech, High-touch Customer Service – Micah Solomon

Social Care Stats and Trends 

Informed by “Social Media Customer Service Stats and Trends You Need to Know” from the September 6, 2017 Provide Support blog by Mary Schulzhenko

  • Includes A Whole Bunch of  Great Stats! Use them for:
    • Meetings
    • Requests for Funding
    • Future Planning
  • Includes A Best Practices Checklist! Use it to:
    • Ensure you’re covering all your bases
    • Inform your agents
    • Build upon

Social Media Customer Service Stats and Trends You Need to Know [Inforgraphic from Provide Support]

From: www.providesupport.com

About the author, Frankie Saucier

Frankie Saucier created the Socially Supportive podcast because believes that in order to advance digital and social customer care, leaders must come together in a community where colleagues can collaborate on the latest strategies and discuss the best technology. The Socially Supportive podcast creates a space for that community to thrive. She is also the Founder and CEO of Socially Supportive, a digital consultancy that helps brands communicate effectively with customers online. Frankie is a member of several consortiums, including the Social Care Leaders Group, an international group of leaders in the digital and social care space. She has over 20 years' experience in customer experience, including 7 years creating and running the digital customer support team at the 3rd largest cable company in the U.S. She also holds a bachelors in Mass Communications.

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