Resources

Top Resources for Social Care Leaders

Welcome to the Resources page! It's filled with products and services I trust. Enjoy!

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Catch Frankie at These Events

Webinars

    • Tuesday, March 13, 2018. Noon. EasternThe Incite Group's Delivering Outstanding Multichannel Customer Care: Home Depot, Alaska Airlines, AARP
      • Refine your customer care in an increasingly complex digital climate
      • Uncover opportunities for collaborating with new partners and platforms and deliver outstanding and memorable experiences wherever your customers happen to be
      • Deliver a joined-up experience across touchpoints and offer a truly personalized service for each customer
    • Tuesday, March 13, 2018. 9 am Eastern: Clarabridge's Mixing Up the Perfect Social Care Strategy with KitchenAid's David Moreno
      • How their social strategy has evolved since implementation
      • Which tools they use in order to improve overall customer experience
      • Best practices and lessons learned along their journey.
    • Wednesday, March 21, 2018. 9 am Eastern: Clarabridge's "Pitfalls of Chatbots on Social Media Channels" with Dimitri Callens
      • Discover the common pitfalls, misconceptions, and best practices when activating a chatbot on your support channels
      • Learn the strengths and weaknesses of chatbots, functionalities to beware of when working with a chatbot builder
      • Discuss how to launch your chatbot successfully.
    • Clarabridge's Place the Right Bet on Social CareDomonique Price, Contact Centre Manager, Sky Betting & Gaming uncovers:

      • How she addressed social media staffing and development within the company
      • The journey to automating social engagement while maintaining efficient operational standards
      • What she had to do to keep up with the RequestaBet initiative that was scaling faster than anticipated
      • What a year of accelerated growth means in terms of staffing, planning and benchmarking

Books

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