Bolt Insurance Agency's "Keeping Customers Happy Keeps You In Business" [Infographic]
In addition to being informative, this infograph by Bolt Insurance Agency titled “Keeping Customers Happy Keeps You In Business” can serve as a motivational tool for you and your employees. Sometimes we can forget why we try so hard for customers, or wonder why we put in all that effort when we may not hear anything back. This shows that customers vote with their feet, so to speak, and that even after a bad experience, corrective action can actually win back customers. Try sharing this with your staff!
Via: BOLT Insurance
About the author, Frankie Saucier
Frankie Saucier created the Socially Supportive podcast because believes that in order to advance digital and social customer care, leaders must come together in a community where colleagues can collaborate on the latest strategies and discuss the best technology. The Socially Supportive podcast creates a space for that community to thrive. She is also the Founder and CEO of Socially Supportive, a digital consultancy that helps brands communicate effectively with customers online. Frankie is a member of several consortiums, including the Social Care Leaders Group, an international group of leaders in the digital and social care space. She has over 20 years' experience in customer experience, including 7 years creating and running the digital customer support team at the 3rd largest cable company in the U.S. She also holds a bachelors in Mass Communications.