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Customer Satisfaction

Infograph: HubShout's "Social Media & Customer Service"

I wanted to share this infograph that HubShout recently published titled “Social Media & Customer Service.” There are some stats in here I don’t see as often, such as the number of people who think brands should keep the same social hours on weekends, and how many customers call companies when they do not reach…

Kiwi Delivers Great Customer Service To Atlanta Storm Victims

Kiwi Services, providers of water damage restoration services, impressed me recently with their insightful customer service. The Atlanta area had record low temperatures this January, like much of the country. Water pipes had been breaking all over town for days. I thought I was going to escape the fate so many of my neighbors met.…

Eye Candy Infographic's 25 Skills for Excellent Customer Service

Though not specifically directed toward social media, the skills listed here by Eye Candy Infographic certainly apply on social media and all other forms of customer interaction. by eyecandyinfographic. Explore more infographics like this one on the web’s largest information design community – Visually.