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NBRI's "Customer Service Trends" [Infographic]

This infograph is a bit older, but is still very much relevant. According to Pew Research Internet Project’s Mobile Technology Fact Sheet, the number of adult Americans who have smart phones rose to 58% as of January 2014.  Happy reading.
NBRI - Infographic - Customer Service Trends

About the author, Frankie Saucier

Frankie Saucier created the Socially Supportive podcast because believes that in order to advance digital and social customer care, leaders must come together in a community where colleagues can collaborate on the latest strategies and discuss the best technology. The Socially Supportive podcast creates a space for that community to thrive. She is also the Founder and CEO of Socially Supportive, a digital consultancy that helps brands communicate effectively with customers online. Frankie is a member of several consortiums, including the Social Care Leaders Group, an international group of leaders in the digital and social care space. She has over 20 years' experience in customer experience, including 7 years creating and running the digital customer support team at the 3rd largest cable company in the U.S. She also holds a bachelors in Mass Communications.

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