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Sage's "Improve Customer Service, Increase Sales" [Infographic]

I like this infograph by Sage because it gets right to the heart of how doing great customer service is rewarded by customers staying with you. Many dissatisfied customers never share the reasons they leave for other companies; they just go. One reason, possibly unspoken, is a lack of excellent customer service. Social media is very visible and a great place to showcase the great service your company provides every day.

Sage improve sales through customer service infographic
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About the author, Frankie Saucier

Frankie Saucier created the Socially Supportive podcast because believes that in order to advance digital and social customer care, leaders must come together in a community where colleagues can collaborate on the latest strategies and discuss the best technology. The Socially Supportive podcast creates a space for that community to thrive. She is also the Founder and CEO of Socially Supportive, a digital consultancy that helps brands communicate effectively with customers online. Frankie is a member of several consortiums, including the Social Care Leaders Group, an international group of leaders in the digital and social care space. She has over 20 years' experience in customer experience, including 7 years creating and running the digital customer support team at the 3rd largest cable company in the U.S. She also holds a bachelors in Mass Communications.

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