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Posts Tagged ‘Customer experience’

E-Trade Nails It with their Customer Support

Customer experience is clearly still all the rage in business these days. We’ve gone from the age of making as many widgets as possible, to making them as BIG as possible, and then trying to get them as small as possible to selling experiences more than the widgets themselves. For some, making the transition to…

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Waiting Takes Too Long for Customers

Yes, you read that right. Waiting is hard and it takes too long. It’s boring. Have you noticed lately that waiting feels much more difficult than it used to? We do all kinds of things to avoid waiting. Today we tweet out our question or post it on Facebook in an attempt to avoid waiting…

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The difference between easy and hard customer service

Recently I came across two vastly different examples of customer service I thought I’d share so that we might compare and contrast the customer experience. Example 1: The Condo Rental On the spur of the moment, I decided my family needed a weekend getaway to the beach. I started searching online for any available accommodations…

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Get To Yes in Social Customer Support

Let’s talk about merging. You know, good, old-fashioned highway merging. The concept is (as I understand it) that as two lanes become one, the people in those two lanes keep a normal pace of traffic until such time as the lanes come together. When this happens, the cars should come together, like a zipper, one…

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