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Posts Tagged ‘Customer experience’

Review: Ashley Verrill's "How Experts Would Fix 8 Twitter Missteps"

Recently, Ashley Verrill of Software Advice wrote an article titled Social Support #Fail: How Experts Would Fix 8 Twitter Missteps. I’ve included a slideshare for your convenience. [slideshare id=32041022&doc=howexpertswouldfix8twittermissteps-140307100259-phpapp02] Verrill pulled tweets to 130 socially active brands with negative sentiment that mentioned “customer service” in the post text. She then selected sample tweets and asked…

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Great Customer Service is Like Paying It Forward

Here’s a thought: Great customer service is like paying it forward. I spend quite a bit of time researching great customer service. I think about my own customer service experiences and I hope to deliver great customer experiences. So I ponder which events and experiences leave me with the biggest impression. I was having a…

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Manners Are Important for Social Customer Support

Proper Manners for Proper Peoplembelgal / Foter / CC BY-NC Have you ever been conducting a business transaction with someone that seems to be going really well, and then something the person says something that seems to come out of left field? That happened to me recently. My husband and I were buying a car…

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Patience Pays in Social Customer Support

bark / Foter / CC BY When a customer is upset, and needs something, expects something, is angry about something, it can be stressful. Sometimes the fiery words you are reading can cause your own anxiety level to increase. the  can also cause an urge to act quickly to squash the negative energy coming at…

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Accept Responsibility in Customer Support

Picture this. You’re at a dinner party. Interesting people are there, the food is good, the drinks are good, and the conversation is going well. As a matter of fact, smart people are looking at you intently as you speak, seemingly hanging on your every word as you tell this really clever story. When you…

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