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Posts Tagged ‘Customer experience’

Communication is Critical to Positive Customer Experience

You may remember my recent post about a water pipe that burst in my house (Kiwi Delivers Great Customer Service to Atlanta Storm Victims). Well, like many other Atlanta residents I’m still going through the process of having those repairs completed. As many of you might know, this involves having a contractor assigned to your…

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Are You Wasting Customer Time on Social Media?

Working in social media, I find it necessary to do quite a bit of research. This includes reading tons of articles and blog posts about customer experience, social media, and customer care. That may sound boring to some people, but I find the subject really interesting. Recently, however, I noticed that I’m having a hard…

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Lessons in Compassion from #SnowedOutAtlanta

I know all you northerners are really tired of hearing about Atlanta’s recent snowstorm that delivered a measly couple inches of snow but shut down the city. I remember when I just moved to Bowie, MD in 1986. It took FEET of snow to shut down school for 3 days. And we had a blast…

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Infograph: HubShout's "Social Media & Customer Service"

I wanted to share this infograph that HubShout recently published titled “Social Media & Customer Service.” There are some stats in here I don’t see as often, such as the number of people who think brands should keep the same social hours on weekends, and how many customers call companies when they do not reach…

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