Skip to content

Posts Tagged ‘Customer service’

Does Responding on Twitter Really Make a Difference?

Yes. (I know, you’re thinking “wow, she just came right out and said that with no hesitation.) I’ll say it again. Yes. And here’s why. My family and I recently returned from a Disney cruise. The children had a wonderful time. They giggled, squealed, and chased beloved characters all around the ship. They dressed up in…

Read Full Post

How Can Online Customer Care Feel Personal?

We know from recent customer surveys that a resounding theme exists in responses from consumers who want to do business with companies that care about them. “Don’t treat me like just a number,” they write. Or, “I want to feel like somebody at that company cares about me.” We also hear that digital interactions such as…

Read Full Post

Why Provide Social Customer Care?

Businesses today more than ever are all about running as lean as possible. The digital space makes it easy for competition to pop up everywhere, and may times that means a race to be the lowest-priced option if all else is equal. So, it makes sense that leaders want to be sure something is necessary…

Read Full Post

Don't Battle Your Customers – Work With Them

Companies have a vested interest in ensuring customers have the best possible experience with their product and their brand. For this reason, good sales personnel work very hard to match the customer with the product that best suits their needs based on the information a customer provides. When a customer shares a piece of their story and asks…

Read Full Post