Skip to content

Posts Tagged ‘social customer support’

Review: Ashley Verrill's "How Experts Would Fix 8 Twitter Missteps"

Recently, Ashley Verrill of Software Advice wrote an article titled Social Support #Fail: How Experts Would Fix 8 Twitter Missteps. I’ve included a slideshare for your convenience. [slideshare id=32041022&doc=howexpertswouldfix8twittermissteps-140307100259-phpapp02] Verrill pulled tweets to 130 socially active brands with negative sentiment that mentioned “customer service” in the post text. She then selected sample tweets and asked…

Read Full Post